Useful contacts for pilgrims
Emergency numbers, official apps, transport, SIM cards and help lines — tap to call or open.
Emergency
Free from any phone, including without a SIM in many areas
Official apps
Permits, IDs and visas- Nusuk OfficialUmrah permits, Rawdah booking, Hajj packages
- Tawakkalna OfficialHealth status, digital documents
- Absher OfficialVisa services, Jawazat, residency
- Visit Saudi OfficialTourist eVisa and travel info
Transport
Trains, buses and taxis- Haramain Train OfficialMakkah · Jeddah · Airport · Madinah
- Makkah Bus OfficialCity buses to the Haram terminals
- CareemTaxi and car hire in all cities
- UberRides in Makkah, Madinah, Jeddah
- SAPTCO OfficialIntercity buses Makkah ↔ Madinah
SIM cards & internet
Tourist SIMs and eSIM- STCVisitor SIM and eSIM at airports
- MobilyTourist bundles, eSIM
- ZainVisitor packages
Help & support
For pilgrims and visitors- Ministry of Hajj & Umrah OfficialComplaints and guidance for pilgrims
- Haram lost & found OfficialLost items and people in Al-Masjid al-Haram
- ZiyaraGo supportOur team on WhatsApp, 24/7
Numbers and links are for guidance — check official sources before you travel.
Need something that isn’t here?
Message us and we’ll point you to the right office or service.