Frequently asked questions

Most nationalities can perform Umrah on a tourist e-visa or a dedicated Umrah visa. Check your country in our Visa tool.

Umrah visas pause roughly from mid-Dhul Qadah until after Hajj. Tourist visa holders cannot enter Makkah in that period.

Yes for Rawdah visits in Madinah and some Umrah time slots. Permits are free in the Nusuk app.

Women over 18 can travel for Umrah in an organised group or with a tourist visa without a mahram.

On foot along the real route to the nearest gate, not straight-line distance.

Hotels directly facing the Haram plaza; the shortest walk and highest prices.

Use the Wheelchair filter — we mark step-free entrances and lifts.

Last 10 nights of Ramadan, Hajj season and Eid. Book 2–3 months ahead.

Haramain train to Makkah station (≈ 35 min) then taxi or bus, or a direct taxi (≈ 1 h 15 min).

Yes, Haramain high-speed rail, about 2 h 15 min.

Careem, Uber and Jeeny; official taxis at airports.

Modest clothing in public; Ihram for men during Umrah. Women cover hair at the holy mosques.

No. Makkah’s central area and Madinah’s Haram are for Muslims only; the rest of the Kingdom is open to all.

Allowed for personal use; avoid filming people and blocking paths.

At the airport arrivals hall — STC, Mobily, Zain; eSIM also available.

Yes, at Masjid al-Haram gates and Masjid an-Nabawi; electric carts are paid.

Call 997 for ambulance; clinics are inside both Harams.

Calculated by Umm al-Qura method for Makkah, Madinah and your location.

Hotels, flights, visa, food and transport — an estimate, not a price offer.

Yes, filmed on site by our team; date is shown on each tour.

Yes. Hotels, 360° tours, travel tips, prayer times and visa tools are free.

Offline guides and maps, a personal plan with PDF, reminders, priority help and family sharing — SAR 19/month.

We help you compare and send booking requests; prices are confirmed by the hotel.

Use the partner form — Basic listing is free. Hotels, restaurants, transport and services are welcome.

Yes — featured map pins, sponsored categories and seasonal campaigns, all clearly marked.