Saudi Arabia ranks first regionally in digital government for the fourth consecutive year
Saudi Arabia has maintained its top position in the MENA region for the quality of digital government services, scoring 99% in the Global E-Government Maturity Index 2025.
Four years of leadership in the region
Saudi Arabia has demonstrated consistent progress in developing digital government services, maintaining its position as the leader in the Middle East and North Africa for the fourth consecutive year. The GEMS index, prepared by the United Nations Economic and Social Commission for Western Asia, evaluates 17 countries in the region based on an analysis of 100 government services available through official digital portals and applications. Achieving a 99% result reflects a profound transformation of the public sector and the Kingdom's commitment to digitizing all aspects of citizen and resident interactions with government authorities.
Technologies and user convenience
Saudi Arabia's digital solutions cover critical areas of citizens' lives. In healthcare, citizens can complete many procedures electronically, speeding up access to medical services and reducing bureaucratic barriers. Customs procedures have been significantly expedited through digitization, improving the efficiency of cross-border operations and the traveler experience. The integration of artificial intelligence and big data allows government agencies to provide more personalized and reliable services while enhancing cybersecurity and digital trust.
Perfect scores in key areas
Saudi Arabia achieved maximum results in two critical areas: service accessibility and development (100%) and public access to services (100%). In terms of service usage and user satisfaction, a score of 99% was achieved. These figures indicate that government digital platforms are not only technically advanced but also genuinely user-friendly. The choice of Riyadh as the headquarters of the Global Digital Government Center with the support of the UN confirms the Kingdom's status as an international benchmark in e-governance.
Digital transformation strategy
Saudi Arabia's success is based on a holistic approach to digitization that places consumers at the center of all initiatives. The digital government is developing an integrated model that simultaneously enhances the competitiveness of the national economy and improves the productivity of the public apparatus in line with sustainable development goals. The Kingdom's leadership provides unlimited support to the digital transformation ecosystem, enabling government agencies to implement advanced technologies and create innovative solutions that serve millions of users daily.
Frequently asked questions
How do digital services impact the traveler experience in Saudi Arabia?
The digitization of government services significantly simplifies procedures for guests and travelers. Accelerated customs clearance, online check-in, and access to information through mobile applications make the stay in the Kingdom more comfortable and efficient.
What technologies are used in Saudi Arabia's digital government?
The state actively implements artificial intelligence, big data analytics, and advanced cybersecurity systems. These technologies allow for more personalized services and ensure the highest level of user data protection.
How often is the Global E-Government Maturity Index updated?
The GEMS index is published annually and assesses e-government in 17 countries in the MENA region based on an analysis of 100 government services available through official digital channels.
