Saudi Arabia Achieves 93% Pilgrim Satisfaction with Hajj Services
According to a statement by the Minister of Hajj and Umrah Tawfiq al-Rabiah, pilgrims achieved 93% satisfaction with Hajj services through the coordination of over 60 government agencies, and the pilgrim experience program for Umrah exceeded the 90% target.
Saudi Arabia has achieved a 93-percent satisfaction level among pilgrims with services provided during Hajj. This was announced by the Minister of Hajj and Umrah Tawfiq al-Rabiah, speaking at the Hajj Conference and Exhibition.
According to the minister, this result was made possible through coordinated work by over 60 government agencies, as well as analysis of approximately 600 plans prepared before the Hajj season.
Pilgrim Experience Program Exceeds Target
Al-Rabiah also reported on progress within the pilgrim experience program. According to his statement, the satisfaction level with services for Umrah pilgrims exceeded the 90% target level.
The minister outlined three main objectives of the program:
- simplifying access to the Two Holy Mosques;
- providing quality services;
- enriching pilgrims' religious and cultural experience.
According to Al-Rabiah, the program tracks a number of key performance indicators, including the number of Umrah pilgrims, service accessibility for pilgrims from different countries, and the overall Umrah experience. Special attention is paid to improving the experience of Hajj pilgrims and developing historical, Islamic and cultural sites.
The minister provided detailed information on the planning stages preceding the achieved results: goal-setting, coordination meetings, and creation of a unified project management system for Hajj and Umrah. According to him, the results of this work are already visible in practice.
Sources: Saudi Gazette.
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Source: Saudi Gazette — All
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