Tawakkalna: 19 languages and 1300 services for pilgrims
The national application Tawakkalna provides pilgrims with access to government services in 19 languages, uniting over 350 agencies in a single digital ecosystem to enhance the Hajj experience.
Digital Revolution in Pilgrimage
Saudi Arabia continues to transform the pilgrimage experience through advanced technology. The Tawakkalna app has become a key tool, providing over 35 million users with access to government services in real-time. The initiative, led by the Saudi Data and Artificial Intelligence Authority (SDAIA), has created an integrated digital ecosystem that accompanies pilgrims from the moment they arrive in the Kingdom until their departure. This is not just technological progress — it is a rethinking of how the state interacts with millions of believers coming to fulfill one of the pillars of Islam.
Accessibility in the Languages of the World
The multilingual nature of Tawakkalna reflects the actual reality of Hajj: pilgrims come from over 180 countries. The app supports 19 languages, including Arabic, English, Indonesian, Hindi, Urdu, Turkish, French, Bengali, Persian, Malay, Russian, Chinese, Filipino, German, Dutch, Japanese, Italian, Spanish, and Portuguese. Each language provides full access to services without simplification or limitations. This approach eliminates language barriers that have traditionally hindered pilgrims' interactions with administrative structures, allowing every believer to feel accepted and supported regardless of their national origin.
1300 Services Under One Roof
The scale of digital services is impressive: over 1300 services provided in collaboration with 350 government agencies. The range covers healthcare, education, justice, tourism, professional, and entertainment services. Pilgrims can obtain an electronic Hajj permit through integration with the Tasreeh platform, view entry permits to Mecca, documents for volunteer activities, and much more. This centralization transforms government services from a maze of queues into an intuitive interface where everything needed is literally at the fingertips.
The Path to Vision 2030
The Tawakkalna initiative directly supports the ambitious goals of Saudi Arabia's Vision 2030 and the Doyof Al-Rahman program (Guests of the Merciful). It is not just about technological convenience, but a philosophical shift: the state invests in ensuring that every pilgrim, regardless of language and technical skills, can interact seamlessly with official structures. This approach enhances the quality of life for pilgrims, reduces stress, and allows them to focus on the spiritual essence of their journey rather than bureaucratic complexities.
Frequently Asked Questions
In how many languages is the Tawakkalna app available?
Tawakkalna supports 19 international languages, including all major languages of pilgrims: Arabic, English, Indonesian, Hindi, Urdu, Turkish, French, and others, providing full access to services in a familiar language.
What services can be accessed through Tawakkalna during Hajj?
The app provides over 1300 digital services from 350 government agencies: electronic Hajj permits, medical services, entry permits, documents for volunteering, certificates, and other administrative services necessary for pilgrims.
How many people are already using Tawakkalna?
The app has over 35 million active users and continues to grow. It has become the leading national platform for digital transformation in Saudi Arabia, supporting both pilgrims and residents in accessing government services.
