Free Wheelchair Service at Al-Masjid al-Haram, Makkah

In the heart of Makkah, near Al-Masjid al-Haram, operates a dedicated Free Wheelchair Service provided by the Government of Saudi Arabia. This service ensures that pilgrims with limited mobility can comfortably perform Tawaf and Sa’i without physical strain.

Many visitors to Makkah mention that this service made it possible for their elderly family members to complete Umrah and Hajj peacefully: “An organized and essential service that makes worship accessible for everyone.”

Quick Information

Map Name

Free Wheel Chair

Address

Al Haram, 4610, 7378, Makkah 24231

Plus Code

CRFH+GH Makkah

Purpose

Free manual wheelchairs for performing Tawaf and Sa’i inside Al-Haram

Nearby Landmarks

Near entrances to Mas’a and the Al Shubaika pedestrian bridge

User Rating

Approximately 4.4 based on dozens of reviews

Working Hours

24/7 (crowds vary during Ramadan and Hajj)

Where the Free Wheelchair Point Is Located

The Free Wheel Chair point is located within the Al-Haram complex, close to the entrances leading to the Mas’a area (the Sa’i corridor) and near pathways toward Al Shubaika Bridge.

On the map it appears as “Free Wheel Chair” with the address and Plus Code listed above. You can open the location in Google Maps and follow the walking route directly to the gate.

Inside the mosque, follow the signs to Sa’i (الصفا والمروة). Staff members around Al-Haram are usually very helpful and can point you to the nearest service point.

How the Free Wheelchair Service Works

The process is simple and designed for all pilgrims.

What They Provide

• Manual, sturdy wheelchairs for use inside Al-Haram.
• Comfortable support for completing Tawaf and Sa’i.
• Assistance from polite and helpful staff.

Cost and Rules

• The wheelchair is provided completely free of charge.
• It must be used only inside Al-Masjid al-Haram.
• After finishing the rituals, wheelchairs must be returned to the designated point.

How to Get a Wheelchair

• Approach the Free Wheel Chair counter.
• Inform the staff that you need a wheelchair for Tawaf or Sa’i.
• Provide basic information (full name).
• In most cases, you will be asked to leave a valid ID document as a deposit (e.g., passport).
• Receive the wheelchair and proceed to the ritual areas.

During peak times (Ramadan, Hajj, Fridays), queues may form. The service operates on a first-come, first-served basis.

Who This Service Is Especially Helpful For

• Elderly pilgrims
• People with mobility issues or chronic joint/back conditions
• Those recovering from surgery or injury
• Pregnant women or mothers with limited mobility

Thanks to this free service, many families can bring elderly parents without worrying about the physical difficulty of long-distance walking.

Practical Tips for Pilgrims

• Arrive early. During peak seasons and on Fridays, visit the wheelchair point as soon as you arrive at Al-Haram.
• Bring assistance. If the pilgrim cannot push the wheelchair alone, a family member should accompany them.
• Wear comfortable shoes. Non-slip shoes help the person pushing the wheelchair.
• Secure documents. If your passport is held as a deposit, photograph it and keep the receipt.
• Choose the right timing. Night-time and early morning are less crowded and more comfortable for wheelchair use.
• Respect the rules. Wheelchairs must not be taken outside the mosque and should be returned promptly.

Alternative Option: Paid Electric Scooters

For pilgrims who need additional comfort, paid electric mobility scooters are available at separate counters inside the Al-Haram area. They offer faster and easier movement, especially during Sa’i.

However, for many families, the free manual wheelchair remains the best option: no cost, flexible use, and the ability for relatives to accompany the pilgrim throughout the journey.

Frequently Asked Questions (FAQ)

Is the wheelchair service really free at Al-Haram?

Yes. The Free Wheel Chair service provides wheelchairs at no cost to pilgrims needing support for Tawaf or Sa’i.

Do I need to leave a deposit?

Usually, a valid ID such as a passport is required as a deposit. It is returned once the wheelchair is returned.

Can I take the wheelchair outside the mosque?

No. The wheelchair is strictly for use inside Al-Masjid al-Haram only.

When is the best time to get a wheelchair?

Nights, early mornings, and non-peak hours are the easiest times. Ramadan, Hajj days, and Fridays see the highest demand.

Is there an alternative to manual wheelchairs?

Yes. Paid electric scooters are available inside the Haram area for those who prefer faster or more assisted mobility.

Useful Information for Planning Your Trip

If you are traveling with elderly family members or anyone who needs physical support, we recommend planning your visit around the Free Wheel Chair point to ensure comfort and ease during Umrah.

Explore more guides on ZiyaraGo to find detailed information about Al-Haram, transport, and essential pilgrim services.

Other Useful Places Near Al-Haram

• Haramain High-Speed Railway Station in Jeddah
• Ajyad, Misfalah, Kudai districts around Al-Haram
• Medical service points and support centers for pilgrims

Use ZiyaraGo to explore hotels near Al-Haram, essential guides, and practical Umrah tips.